Homecoming Stays

Privacy Policy

Last updated 18 September 2026

Homecoming Stays is operated by JEMStone Holdings LLC ("we", "us"). This policy explains what information we collect, how we use it, and the choices available to you.

Information we collect

• Booking enquiries. Name, email address, phone number, requested dates and party size, submitted through the booking request form on this website.
• Stay details. Any request you make for early check-in, late checkout or other arrangements, and anything you tell us in the message field.
• Payment information. Card payments are processed by Stripe. We receive a record of the amount, the date, and the last four digits and brand of the card. We never see or store your full card number.
• Text message consent. If you ask us to text you about your stay, we record that you agreed, when you agreed, and the exact wording you were shown.
• Service providers. Name and mobile number of contracted cleaning and maintenance vendors, provided directly by them so we can send work schedules.
• Site usage. Standard server and hosting logs, including IP address and pages requested.

How we use it

• To respond to booking enquiries and confirm reservations.
• To take payment for a stay and to issue refunds.
• To send property details, arrival instructions and information about a stay.
• To send text messages about a booking, where you have asked us to.
• To send job schedules, schedule changes and related operational messages to contracted service providers.
• To meet tax, accounting and other legal obligations.

Text messaging

We run two separate text messaging programs. They do not share numbers, consent or content.

Guest booking messages

If you tick the box on the booking form asking us to text you about your stay, we send up to four messages about that booking: confirmation, a reminder before a balance payment runs, arrival details a few days before check-in, and a checkout reminder on your last morning.

The box is unticked by default. Agreeing to text messages is never a condition of booking — leave it unticked and we will email you instead. Consent applies to the booking you made it on.

Message frequency varies by booking and does not exceed four messages plus any reply to a question you send us. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for assistance. We do not send marketing or promotional messages to guests.

Cleaning schedule notifications

Mobile numbers used for the cleaning programme are collected directly from the individual and are used only to send messages related to that person's work. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for assistance. Full programme details, including how to sign up, are on the text alerts page and in the Terms and Conditions.

Who we share information with

We share information only with service providers who help us operate — payment processing, hosting, calendar and messaging infrastructure — and only to the extent needed to perform that work. We do not sell personal information. Information may be disclosed where required by law.

Retention

Booking and vendor records are kept for as long as needed to run the business and to satisfy tax and legal record-keeping requirements. Records of text message consent are kept for as long as we hold the number, and for a period afterwards to evidence that consent was given.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you by emailing us at the address below. Recipients of text messages may opt out at any time by replying STOP.

Children

This website and our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

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